Mosaic Training Resources Playing Cards – Customers in Vulnerable Circumstances

Virginia Douglas
August 2023

Customers in Vulnerable Circumstances Playing Cards

By gamifying this sometimes complex area of customers in vulnerable circumstances, learners get the chance to play and learn. Accompanied by a detailed instruction booklet, there are a variety of ways the cards can be used with staff to expand their knowledge of drivers of vulnerability, what actions they can take and the impact their action have on customer outcomes.

We would be happy to send you a set of cards to use with your team at no cost. Get in touch with Virginia to order your deck of cards and instruction manual.