• Risk Management – risk frameworks, uplift and monitoring
• Compliance – operationalising compliance into BAU and capability uplift
• Conduct – frameworks, capability, implementation and reporting
• Remediation – governance, frameworks and execution

Virginia is an experienced financial services professional, with more than 20 years of working in financial services, including insurance, banking and superannuation. She has the ability to develop internal and external relationships; apply and explain complex technical risk and compliance concepts and empower the business to identify and manage their risks and obligations.

She is passionate about customers and assisting businesses to deliver good customer outcomes with a clear focus on the business advantages of this approach. Her focus on the big picture does not detract from her strong eye for detail and her operational focus helps effectively implement lasting change. She has a special interest in conduct, with extensive experience in vulnerable customers and complaints.