David has over ten years of process design and change management experience in the Financial Services sector. He believes that strong process management disciplines, paired with a sincere focus on customer and colleague experiences, are key contributing factors for successful business outcomes.

David uses his process design skills to identify gaps in business readiness and to communicate complex process change to impacted business areas.

David takes pride in acting as a champion for whatever project he works on and encourages positive, spirited challenge from stakeholders. He believes that transparency, clarity and openness are the most effective ways of securing the buy-in of stakeholders at all levels of an organisation.