Media & Submissions

Remediation best practice and pitfalls are once again in the spotlight with the Commerce Commission’s consultation on its draft guidance and Waka Kotahi making news for its vehicle registration refund letters. The need to make good for prior errors, omissions and failures can be a vexing exercise for those ill-equipped. But it can also be the experience that strengthens trust and builds enduring customer relationships.

Privacy is having a moment.

Following an incessant flow of data breaches and the unauthorised release of personal information in recent years, governments across the world have created new legislative and regulatory regimes designed to protect consumers.

Respected financial services industry figure, Tracey Berry, has added to the growing partner ranks at specialist consulting firm, Mosaic Financial Services Infrastructure.

Berry, most recently on contract as regulatory compliance manager for TSB, has a long history in the bank-based wealth management sector.

Privacy entrepreneurs Mark and Caroline Carver have joined fast-growing specialist consulting business, Mosaic Financial Services Infrastructure.

The Carvers will provide privacy consulting and training services to Mosaic clients as demand for personal data security rises in the increasingly digitised financial sector.

Mark Jephson, ex Perpetual Guardian chief, has joined Auckland-based specialist firm, Mosaic Financial Services Infrastructure, as partner.

Mosaic founding partner, Myles Allan, said Jephson – who led Perpetual Guardian for almost two years ending August 2020 – would “add a complementary layer of expertise” to the consulting business…

MMC Fund Administration Asset valuation, unit pricing, fund accounting and registry services – providing the engine room of the investment sector.; MMC Wealth Administration Investment administration, portfolio reporting and custodial services – setting clients free to accelerate their success.; MMC Fund Custody Safekeeping, trade instruction and matching, corporate actions and …

Specialist consulting firm, Mosaic Financial Services Infrastructure, has named Jigs Jamnadas in the newly created position of chief operating officer (COO).

Mosaic Financial Services Infrastructure named Catherine Fletcher as partner in February – the fifth to earn the ranking in the fast-growing Auckland specialist consultancy firm.

Fletcher comes to Mosaic following an almost 11-year career at ASB where she was most recently general manager payments, operational support and service.

RegTech, digital transformation and the move to the cloud accelerate, financial services businesses will need guidance from independent sector specialists like Mosaic to help them make the most appropriate choices.

Even before the global economy went viral this March, the Reserve Bank of NZ (RBNZ) was softening up the market for negative interest rates – or at least the idea of it.

Despite the ever-present threat of pandemics, and a few trial runs (SARS, MERS and Ebola, for example), he said many BCPs focused on a disaster recovery event where the entire business shifted to a new site, instead of the prolonged work-from-home scenario playing out now.

Mike Stobbs: Mosaic partner. Specialist consulting firm, Mosaic Financial Services Infrastructure, has doubled its partner ranks in under a month with a second new appointment in February.

Stechman left Tower in 2008 following an 18-year career with the seminal NZ investment business, now part of Fisher Funds. He was also a trustee of the National Provident Fund and panel member for Financial Services Complaints Limited (FSCL).

For example, the IRD would be required to start accruing interest on member and employer KiwiSaver contributions from the exact time of payment until funds reach the end-scheme destination.